Contact Centre - eGain

eGain is the market leader in the provision of multi-channel customer interaction hubs. These interaction hubs are the new battleground for competitive advantage, providing tools that enable email response management, web chat, knowledge management to the agents desktop and workflow to the back office. PlanNet21 is the only Irish partner for eGain and we drive turnkey solutions for our clients integrating eGain’s market leading technology to our clients infrastructure, leading every engagement with business process driven transformation.