About PlanNet21, a Cisco Gold Partner with offices in Dublin, Cork, Galway and Belfast.
Contact Centre - Introduction
PlanNet21 has established a strong track record in the contact centre industry over the last four years. WE offer market leading technologies that enable our clients to transform their customer access strategies, empowering their customer service advisors with knowledge based tools that enable first contact resolution, drive superior customer experience, and build long lasting relationships with their customers.
We lead each and every engagement via a business process driven engagement model, completing customer needs assessments, leading client workshops with the business, and establishing a top down approach to technology investment strategies within our client base, linking business outcomes to technology investment strategies.
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