In the modern enterprise, IT systems are the lifeblood of the organisation. When problems arise, it is critical that competent personnel are available to resolve them quickly.
PlanNet21 offers maintenance contracts, with agreed SLA, on all systems we supply. We operate a 24 x 7 x 365 helpdesk, staffed by qualified engineers, with comprehensive incident management and escalation procedures.
We also offer vendor-linked support contracts, allowing our in-house support staff to work seamlessly with original vendor engineers to resolve high-priority issues promptly.
We offer maintenance on all the systems we sell, including:
- Routers & switches
- Wireless networking
- IP telephony & conferencing systems
- Contact centre & IVR systems
- Data-centre & storage infrastructure
- Security appliances
To find out more about our maintenance services, please use the form on the right to email us.