Support & Maintenance Services
Support and Maintenance Services
In the modern enterprise, IT systems are the lifeblood of the organisation. When problems arise, it is critical that competent personnel are available to resolve them quickly.
PlanNet21 offers maintenance contracts, with agreed SLA, on all systems we supply. We operate a 24 x 7 x 365 helpdesk, staffed by qualified engineers, with comprehensive incident management and escalation procedures.
We offer maintenance on all the systems we sell, including:
- Routers & switches
- Wireless networking
- IP telephony & conferencing systems
- Contact centre & IVR systems
- Data-centre & storage infrastructure
- Security appliances
Vendor Linked Support Contracts
We also offer vendor-linked support contracts, allowing our in-house support staff to work seamlessly with original vendor engineers to resolve high-priority issues promptly.
We operate a 24 x 7 x 365 NOC (Network operations centers) in both Dublin and Edinburgh ensuring our customers issues and challenges get resolved promptly regardless of when it is or where they are.